The latest insights from the Lolly team.

As we close out a transformative year, Peter Moore, CEO and founder of Lolly, shares his thoughts on 2024’s key trends and innovations while looking ahead to the opportunities and challenges that 2025 will bring.

Each month we take a closer look at one of Lolly's fantastic team members and find out more about how they help drive Lolly's success. This month the spotlight is on Sales Manager, Paul Markey.

With the company currently experiencing a significant phase of growth, Lolly has appointed Mark Norris as Finance Director to help enhance the financial and operational frameworks responsible for supporting sustainable growth.

As the sector braces for another tough year, industry leaders urged the Chancellor to address key challenges in the 2024 Budget. With record restaurant closures, escalating operational costs, and a workforce under pressure, the sector is in desperate need of both financial support and innovative solutions to help ensure its long-term survival.

AI is a powerful tool that aids in sustainable practices and goals across various sectors. Its capabilities in data processing, pattern recognition, and predictive analytics are being positively harnessed to drive sustainability initiatives.

Further education hospitality leaders recognise the importance of embedding sustainability when it comes to the sector’s long-term success. Here we highlight some of the current trends and environmental initiatives.

At Lolly, we believe in supporting local communities and making a meaningful difference. That’s why we are excited to announce our new charity partnership with the Braintree Area Foodbank.

‍Lolly’s innovative PoS and Payments devices are available to hire all year round, offering an alternative solution for businesses that require short-term product rentals.

Each month we take a closer look at one of Lolly's fantastic team members and find out more about how they help drive Lolly's success. This month the spotlight is on Product Manager, Harriet Gribble.

'Lolly HQ', our very own cloud-based information management system, is an intelligent platform capable of projecting real-time data reports, allowing our clients to receive greater clarity of their general day-to-day operations. This includes; tracking customer spending, inventory levels, employee KPIs, and so much more.

Here at Lolly, we have maximised our security to help protect against online threats, with the introduction of Multi-Factor Authentication (MFA) within 'Lolly HQ', our cloud-based business analytics and reporting software. Our mission is to ensure that the security of our clients’ accounts is significantly strengthened, which in turn will provide reassurance for their own customers.

Lolly are pleased to announce their new partnership with the University of Leeds, one of the UK’s largest universities, who have now fully integrated all their original hardware by installing Lolly’s innovative PoS and Payments software in every device across campus.

Each month we take a closer look at one of Lolly's fantastic team members and find out more about how they help drive Lolly's success. This month the spotlight is on Marketing Manager, Jane Pople.

Artificial Intelligence (AI) is revolutionising myriad industries from healthcare to finance. Its application in the hospitality sector has been transformative - enhancing operational efficiencies and the overall customer experience, in previously unattainable ways.

This week the country will be heading to the polling booths to cast their votes in the General Election. The hospitality industry has fallen on difficult times over recent years - from the lasting effects of the Covid pandemic to the impact of the cost of living crisis. Those people running businesses across the sector will be looking for support and change under the newly formed Government– in order to help them forge a successful way forward.

Each month we take a closer look at one of Lolly's fantastic team members and find out more about how they help drive Lolly's success. This month the spotlight is on Web Developer, Sean Malone.

Each month we take a closer look at one of Lolly's fantastic team members, and find out more about how they help drive Lolly's success. This month the spotlight is on Business Development Manager Glen Wisbey.

Lolly,the hospitality technology specialist, is excited to announce that due to the company’s remarkable growth over the last year, the team has further expanded.

Chris Lennon, product manager at Lolly, discusses the work the development team have undertaken to prepare for the launch of the Deposit Return Scheme for their customers in Ireland.

Dave Gardener, key account manager at Lolly, looks back at his time attending Gather & Gather Live 2024

"Explore the tech landscape of 2023 with Peter Moore, CEO of Lolly. From the omnipresence of ChatGPT to AI's dominance across sectors, Moore predicts a future of personalized experiences in hospitality. Dive into the rise of robotics, paving the way for the 'restaurant of the future.' Discover the evolving Metaverse with AR and VR in hospitality, and the crucial role of AI in combating cybersecurity threats. As sustainability remains a key focus, Moore anticipates technology's role in driving functionality amidst economic challenges. Join the conversation on the future of tech in 2024. #AI #TechTrends #HospitalityTech"

"Unlock the secrets to successful ISO certifications with insights from Tom Lewis, Operations Manager at Lolly. Discover the transformative journey undertaken by Lolly, culminating in the imminent completion of ISO27001 and ISO9001 accreditations. Lewis shares valuable lessons on navigating the complex certification landscape, emphasizing the power of asking the right questions when choosing a partner. Learn how to overcome task list paralysis by focusing on quick wins and leveraging existing strengths. Explore the pivotal role of ISO certifications in improving business processes, fostering adoption, and ensuring clear communication. Lewis advocates for effective delegation, continuous education, and frequent communication to seamlessly integrate ISO standards into day-to-day operations. Set realistic timelines, celebrate small victories, and embrace the uncertainty of the journey toward ISO certification success. #ISOcertifications #QualityManagement #BusinessEfficiency"

Experience the future of secure and frictionless payments with Lolly's groundbreaking FacePay platform. Leveraging Artificial Intelligence (AI) through facial authentication, FacePay offers customers a swift, seamless, and secure payment solution. Users can effortlessly log into their accounts and utilize pre-loaded wallets with just their faces, enjoying benefits like earning and spending loyalty points, tracking orders, and assessing the environmental impact of meal choices. Beyond convenience, facial biometrics enhance transaction security, significantly reducing fraud risks. Peter Moore, CEO at Lolly, emphasizes the transformative impact of AI in the hospitality sector, foreseeing a future where biometric payments become ubiquitous. FacePay not only streamlines payment processes but also contributes to overall business efficiency, marking another milestone in Lolly's commitment to innovation. #FacialAuthentication #AIInnovation #SecurePayments

Experience the future of hospitality with Lolly Nova – the next-gen robot waiter designed to enhance customer dining. Pioneering AI capabilities, it offers smart, efficient service, delivering food, interacting with customers, and aiding in clear-down. With obstacle avoidance, speed control, and AI voice interaction, these 1.2m freestanding robotic waiters adapt to diverse environments. When not in use, Nova automatically returns to its docking station, complying with local cybersecurity regulations. Join the robotics revolution in hospitality with Lolly Nova – available for one-time purchase or through a convenient monthly lease scheme. Exciting times ahead! *Market estimate: $3,083m by 2030 (Source: Allied Market Research).

Lolly, the leading hospitality technology specialist, responds to industry demand with a new charity payment functionality. Available across all Lolly PoS, self-serve, and app functions, this system allows hospitality providers to support multiple charities, offering flexibility in choice. Providers can create and display various charities with titles, logos, and descriptions, and customers can choose from round-up, open donation, or percentage options. After a sale, customers are prompted to donate to the nearest value or choose their amount directly within the Lolly app. All donations and payments are tracked in the Lolly back office for insights. Elevate your customer experience with Lolly's cutting-edge technology and expanded charity options. Empower your customers with greater choice and autonomy!

Elevate your business impact and social responsibility with the integration of charity donation options into your Electronic Point of Sale (EPoS) devices. At Lolly, we're witnessing a rising demand for charity buttons in our clients' EPoS systems, reflecting a growing trend in the hospitality and retail sectors. The statistics speak volumes, with 60% of US consumers more likely to shop at stores supporting charitable causes. Businesses incorporating charity donation features into their EPoS devices report impressive results, with 75% of customers choosing to donate during checkout. Beyond monetary contributions, this approach enhances customer loyalty and brand recognition. Lolly's innovative system enables hospitality providers to support multiple charities seamlessly. As businesses embrace this trend, they not only contribute meaningfully to society but also strengthen their brand image and customer loyalty. #SocialResponsibility #CharityDonations #EPoSInnovation

Lolly, a leading hospitality software house, breaks new ground by introducing cryptocurrency payments in collaboration with CoinCorner. The LollyPoS platform now enables hospitality providers to accept Bitcoin for food and drinks alongside traditional cash and card methods. Partnering with CoinCorner ensures seamless transactions using the Lightning Network, typically completing in around 0.25 seconds. With transaction speeds and the provider receiving payments in pounds sterling, Lolly embraces the future of payments. CEO Peter Moore expresses excitement about this industry-first initiative, emphasizing its win-win nature and the company's commitment to staying ahead. Danny Scott, CEO at CoinCorner, highlights the seamless user experience for businesses and individuals. Join us in embracing the future of hospitality payments!

Mykola Savchenko's Summer 2023 Internship at Lolly Mykola Savchenko, originally from Mykolaiv, Ukraine, found refuge in the UK during Russia's 2022 attack on Ukraine. Settling temporarily in Toppesfield, Essex, Mykola began assisting Peter and Jane Moore on their vineyard. Despite planning to return to Lithuania for his technology degree in July 2023, Mykola embarked on a one-month internship at Lolly HQ in Braintree before university. During his time at Lolly, Mykola gained valuable experience in developing C# applications. He actively contributed to upgrading existing apps, reflecting Lolly's dynamic and forward-thinking approach. The supportive team, led by Chris Brown, the head of development, provided constant guidance and assistance. Reflecting on his experience, Mykola expresses gratitude for the support received, noting its positive impact on his degree and future career. With newfound expertise in C# WPF and WinForms applications, Mykola feels more confident in programming and communication, emphasizing the significant contribution of his Lolly internship to his professional development.

Lolly, the forefront hospitality technology specialist, strengthens its tech team for future growth with three key appointments. Sean Malone, as a web developer, focuses on enhancing pre-order functionality and UX/UI, contributing to future innovations. Sam Geary, dedicated to LollyBots and the AI dashboard, plays a crucial role in programming the new range of robot waiters. Iman Sleemy, an IT admin and support technician, ensures technical support and issue resolution for the growing client base. Embracing the AI-driven era, Lolly is committed to staying at the cutting edge of hospitality technology. Join us as we pave the way for exciting advancements in AI and robotics. Exciting times lie ahead!

Bennett Hay, the UK’s premier bespoke hospitality services provider, has strategically aligned with Lolly as its technology supplier, marking a pivotal move to support its ongoing growth. This collaboration aims to furnish Bennett Hay's diverse clientele with cutting-edge solutions, including self-serve options and access to the Lolly app, ensuring a technologically advanced and seamless hospitality experience. Zoë Watts, Managing Director at Bennett Hay, emphasizes Lolly's understanding of their business nuances and workplace hospitality needs. The partnership enables the integration of pre-order, payment, and loyalty solutions, offering informatics for enhanced reporting and planning. Peter Moore, CEO at Lolly, anticipates exciting developments in expanding this technology integration across Bennett Hay's portfolio. Embark on a journey of cutting-edge hospitality solutions with Bennett Hay and Lolly!

Lolly Expands Hospitality Tech to Higher Ed with CUBO Partnership Lolly, a leading hospitality tech provider, joins forces with CUBO (College and University Business Officers) to extend services to UK universities and colleges. This strategic partnership allows Lolly to showcase innovations, including a robot waiter and age recognition software, at CUBO's Winter conference. The collaboration aims to enhance customer experiences and operational efficiency in higher education. Exciting times ahead as Lolly reinforces its commitment to revolutionizing hospitality in academic settings!

Lolly Gears Up for 2023 Growth with New Appointments Hospitality tech specialist Lolly welcomes Angela Durnin as Finance Director and Paul Markey as Business Development Manager for an exciting year ahead. Angela, with a background in banking and consulting, will drive financial strategies for business growth. Paul, with over 20 years in EPoS, focuses on new accounts and customer satisfaction. Lolly CEO Peter Moore is thrilled with their expertise, anticipating their vital role in the company's expansion into new markets. Exciting times ahead for Lolly in 2023!

Lolly Introduces Game-Changing LollyVerify for Automated Age Verification Lolly, the hospitality technology expert, addresses the issue of underage alcohol purchases with its latest innovation, LollyVerify. This facial recognition system automates age verification, employing an age estimation algorithm to analyze digital face markers without storing any images. CEO Peter Moore emphasizes the technology's ability to ensure consistent and objective age checks, providing efficiency and accuracy for hospitality providers. LollyVerify is independently certified and will be showcased at The Restaurant & Bar Tech Live event. *System independently certified (ACCS 1:2020 Technical Requirements for Age Estimation Technologies) **No pictures are stored using this system

Lolly Unveils LollyVerify: Revolutionizing Age Verification in Hospitality Hospitality technology specialist Lolly introduces LollyVerify, a facial recognition system designed to automate age verification processes in the hospitality sector. Key features include an age confirmation algorithm, a prompt for manual verification when necessary, and a commitment to privacy with no image storage. LollyVerify aims to streamline age verification, ensuring speed and consistency across transactions and enhancing the overall digital customer journey in hospitality. The system integrates artificial intelligence and machine learning, reflecting Lolly's commitment to future-proofing the industry. Independent certification ensures compliance with age estimation technology standards. CEO Peter Moore underscores the system's significance in improving operational efficiency and meeting compliance requirements in age-restricted transactions.

Lolly Unveils Fergus, the Robot Waiter at Big Hospitality Expo 2022 Lolly introduces Fergus, its new robot waiter, at the Big Hospitality Expo. Fergus supports busy hospitality environments, delivering food, navigating obstacles, and interacting with customers. CEO Peter Moore highlights Fergus's efficiency, emphasizing Lolly's commitment to innovation. The robot clears tables and recharges automatically. Available for purchase or monthly lease starting at approximately £750/month over three years, Fergus is a solution for staff challenges in the hospitality industry, showcasing Lolly's leadership in technology adoption.

Lolly Introduces Carbon Food Scoring in App for Sustainable Dining Choices Lolly, the hospitality technology specialist, launches a carbon food scoring tool in its app, allowing customers to understand the carbon impact of their food and drinks. The tool calculates the CO2e value for each product, presenting it on a visual scale from low to high. Users can make informed choices, actively reducing their carbon footprint. The app provides real-time adjustments to the overall carbon rating based on users' food choices. Operators can send encouraging messages related to the CO2e score. With increasing focus on sustainability, this functionality aligns with the UK government's goals to reduce carbon emissions and enhances customer loyalty in the hospitality sector.