Lolly the digital commerce specialist, which provides enterprise level EPoS to hospitality and retail SMEs, has been hugely impacted by Covid-19.
Peter Moore, CEO, previously commented in March about the effect on the supply chain:
“When we sign a contract with a new customer in the UK for the supply of new tills and software, whether for one unit at one site or multiple units across a number of sites, we order in the appropriate levels of stock.”
But since lockdown, many hospitality sites have closed down and the scheduled new installs have been put on hold. Commenting today, Peter Moore, said:
“It’s no longer about project delivery timings in relation to the supply chain, instead the focus is firmly upon cash flow and the preparation for when we come out of lockdown. We have always focused on future technology, and already our team of developers is looking into solutions for the new world – innovating for customer needs during lockdown, but also for tomorrow.”
Like the company’s hospitality clients who have had to adapt their own approaches, Lolly has had to rapidly pivot to - instead - focus on order and collect. The R&D team continues to work – developing new technologies to support clients during these difficult times, but also moving forward. Peter Moore:
“We are also getting lots of enquiries about EPoS and payments rentals. As sites start to go back to work caterers are looking for additional cashless payment points to enable social distancing during busy times in large canteens.
“With the current lockdown in place online food ordering services have seen a massive increase in demand from both new and existing customers.”
The number of users in the eServices Online Food Delivery segment Platform-to-Consumer Delivery in the United Kingdom is expected to be 11.6 million in 2024*.
“With the lockdown continuing we believe this food delivery trend will likely increase. Now more than ever before hospitality providers need to be supported, and through our technology we aim to support greater throughput and improved margins – through newly pivoted systems and old,” adds Peter Moore.
'Lolly HQ', our very own cloud-based information management system, is an intelligent platform capable of projecting real-time data reports, allowing our clients to receive greater clarity of their general day-to-day operations. This includes; tracking customer spending, inventory levels, employee KPIs, and so much more.
Artificial Intelligence (AI) is revolutionising myriad industries from healthcare to finance. Its application in the hospitality sector has been transformative - enhancing operational efficiencies and the overall customer experience, in previously unattainable ways.
Here at Lolly, we have maximised our security to help protect against online threats, with the introduction of Multi-Factor Authentication (MFA) within 'Lolly HQ', our cloud-based business analytics and reporting software. Our mission is to ensure that the security of our clients’ accounts is significantly strengthened, which in turn will provide reassurance for their own customers.
Subscribe to our newsletter to get a curated summary of our latest insights delivered to your inbox monthly. No sales pitches, no spam — ever.