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New research shows that most hospitality professionals feel technology is easing staffing challenges. With digital tools now central to rota management, communication and operational efficiency, operators are increasingly embracing automation and smart platforms. From robot waiters to integrated workforce systems, tech is helping teams work more effectively while improving the overall experience for staff and customers.

Lolly has become the first UK hospitality technology company to achieve the new ISO42001 accreditation. This international standard recognises organisations that manage AI responsibly and transparently. The accreditation reinforces Lolly’s commitment to ethical governance, practical value, and sustainable AI through its LollySense methodology, building on its existing ISO credentials and its broader focus on responsible innovation across hospitality.
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