The Value Of Technology

Why Modern EPoS is Essential for Independent Retail & Hospitality

Small independent retailers and hospitality providers face an array of challenges in today’s competitive business environment. Retaining happy and loyal customers should be a fundamental part of their ongoing strategy, alongside attracting new clientele. To remain one step ahead, embracing new technology is no longer optional—it is vital.

The Power of Business Intelligence

To succeed, owners need to build up-to-date knowledge about what is happening across their entire business. This includes understanding the real-time impact of sales on stock availability, the success levels of promotional campaigns, and overall profit margins.

Modern software is specifically designed to help retailers build entirely new interaction levels with their customers. It provides a level of insight into business performance that is straightforward and relevant for today's busy trading environments.

The Pitfalls of ‘Off-the-Shelf’ Systems

I would argue that 'off-the-shelf' systems often fail to offer the levels of support that many independents need. While they present a less expensive upfront purchase, their costs typically increase over time as the need for support arises.

Business owners and managers are often forced to live with the limitations of what they bought, failing to recognize that beyond the initial till costs, investment is also required for ongoing maintenance and servicing.

Identifying Patterns and Reducing Waste

Well-considered software provides the business owner with the ability to see trading patterns—identifying whether a particular product is selling well by specific time and location. From there, the retailer can alter their stock ordering or identify wastage trends and adapt stock levels to suit.

Business services software does not only generate considerable savings; it also helps to grow the top line by offering new services linked to the till, such as:

• Cashless payment options
• Mobile ordering
• App-based loyalty schemes

Investment for Long-Term Success

The upfront purchase doesn't have to be prohibitively high. Business owners must remember that the transparency and information provided by a modern system can provide an array of cost savings. Ultimately, it is about spending strategically upfront to save significantly more in the long term.

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