We are very excited to announce that we have simplified the entire approach for managing customers and improving loyalty by launching a new cloud-based customer accounts functionality.The Customer Accounts module helps hospitality specialists to add customers and synch their details in the cloud - a move away from the traditional practice of keeping information on local PCs, with dated architecture, requiring internal back-up routines and onerous data protection securitymeasures.New customers can be added on to the module directly from the till or from the back office, using a range of data capture - postcode, email address etc. A photograph can be stored against the account, for identity purposes, and card swipes or other identity forms can be assigned to customers with a monetary credit – making service at busy times even faster.Through back-office reporting functionality, the module can report on what customers are buying, where, how much and when. In addition, their balance can be managed with designated credit limits along with full account statements, and cards can be topped up with pre-loaded values - enabling the customer to go cashless.Our CEO Peter Moore says, "Our new customer accounts module is simple and intuitive, and has been designed to provide enterprise customer management and loyalty at an affordable price - helping smaller hospitality providers to truly build their customer base."Gone are the days of legacy systems which have the potential for customer data loss. We want to support our clients with the upcoming changes to General Data Protection Regulations, and are fully provisioning for this with the launch of Customer Accounts."For further information on Customer Accounts, call us on 0800 0385389.And follow us on Twitter! @its_lolly_ltd
'Lolly HQ', our very own cloud-based information management system, is an intelligent platform capable of projecting real-time data reports, allowing our clients to receive greater clarity of their general day-to-day operations. This includes; tracking customer spending, inventory levels, employee KPIs, and so much more.
Artificial Intelligence (AI) is revolutionising myriad industries from healthcare to finance. Its application in the hospitality sector has been transformative - enhancing operational efficiencies and the overall customer experience, in previously unattainable ways.
Here at Lolly, we have maximised our security to help protect against online threats, with the introduction of Multi-Factor Authentication (MFA) within 'Lolly HQ', our cloud-based business analytics and reporting software. Our mission is to ensure that the security of our clients’ accounts is significantly strengthened, which in turn will provide reassurance for their own customers.
Subscribe to our newsletter to get a curated summary of our latest insights delivered to your inbox monthly. No sales pitches, no spam — ever.